CONTACT

We can't wait to hear from you!

CONTACT HOURS:
Monday, Wednesday-Friday 9:00am- 5:00pm

please allow up to 2-3 business days to return your message

FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER SHIP?

Processing Time

Our current processing time is between 6-7 weeks. We do however take rush orders, so if you need something sooner please reach out to us prior to placing an order to make sure we can meet your date (courtney@birchhilldesigns.com).

 

Shipping

  • We ship anywhere in the United States!

  • Most orders ship via USPS Priority, with some exceptions for larger orders, which would ship via FedEx.

  • Please allow 3-5 business days for shipping

  • When your order ships, you will receive an email to track your order

RETURNS/CANCELLATIONS/DAMAGE/LOST IN THE MAIL

Returns

Due to the customizations of our signs, we do not accept returns, but if there is something wrong with your order upon arrival, please reach out to us right away to see how we can best help you. Customer satisfaction is very important to us!

 

Cancellations

We hate that you need to cancel your order, but understand that things happen. Cancellations are accepted with a full refund within 5 business days of placing your order. After 5 days, a 25% restock fee will be taken out of your refund.

 

Damage

If your order arrives damaged or there is a mistake with your order, please reach out to us as soon as possible. We want to make things right and make sure you’re completely satisfied with your order.

 

Lost in the Mail

In the case of a lost or stolen package, please contact and file a claim with the shipping carrier. Birch Hill Designs is not responsible for any lost or stolen mail.

CONTACT HOURS

We strive to answer all emails within 2 business days, but may take a little longer when we’re in the busy wedding months.

 

Monday 9:00am - 5:00pm

Tuesday Closed

Wednesday-Friday 9:00am - 5:00pm

Saturday, Sunday Closed

 

WE LOVE OUR CUSTOMERS!

Working with this shop was a great experience! Courtney made sure I had my signs by my big day. The signs are gorgeous and I love the hand written calligraphy with actual paint vs. a vinyl sticker. Beautiful craftsmanship. You will not be disappointed!

 

-Kristin

Absolutely beautiful!!! All of the signs I ordered were done so well and they look amazing in person. Courtney’s work is just mind blowing! Definitely recommend 100% you won’t regret it. I can’t wait to see these at my wedding.

 

-Liz

So beautiful! Amazing work and quality! Love love love! Excellent customer service! Courtney is very talented and so sweet to work with! Don't hesitate to purchase from her!

-Tiffany

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Located in Pleasant Valley, NY

Copyright © 2020 Birch Hill Designs